FEA03-Customer-Feedback-system 1.0
| Feature ID | FEA03 |
| Subsystem the feature is part of | UX |
| Responsible person | Justus Hänninen/Sampsa Tervo |
| Status | Under review |
Description
System that can be used to collect feedback from the users of the service, implemented with doorbell.io. In Doorbell.io, it is possible to save feedback directly as issues, which makes the admin's work easier.
Restrictions, requirements and use cases related to this feature
Technical Requirements
- The feedback feature should be integrated into the existing Skill Collector tool
- The feedback should be stored in a secure database that can be accessed by authorized personnel at JAMK university.
- The feedback should be accessible through a user-friendly interface.
- The feedback data should be exportable in a standard format (e.g. CSV) for analysis and reporting purposes.
- Feedback should show application version.
Security Requirements
- Access to the feedback feature should be restricted to authorized personnel at JAMK university.
- The feedback data should be protected from unauthorized access, modification, or deletion.
| Name | Description |
|---|---|
| Use Case 1 | To gather feedback from end users and use that data to improve functionality of the service. |
Preliminary user stories
- #49 US102 As a service developer, I want to receive the end user's feedback in the form of an Issue, because it is clearer to process further
- #45 US104 As a service developer, I want to receive development feedback from the end user in the form of an Issue, because it is clearer to process further
- #43 US108 As a service producer, I want to receive feedback from end users, based on which the product can be developed better
- #114 US313 As an end user, I would like to propose a new skills/definitions by using the Feedback-dialog
Mock-up
End User UI
Admin interface
Testing / possible acceptance criteria
User Acceptance
- The feedback feature should meet the requirements and expectations of JAMK university personnel.
- The feedback feature should be tested and validated by JAMK university personnel before being released
| Testcase | Test source | Responsible |
|---|---|---|
| Testcase 1 | Requirement ID? | |
| Testcase 2 | Requirement ID? | |
| Testcase 3 | Requirement ID? | |
| Testcase 4 | Requirement ID? |