FEA03-Customer-Feedback-system
To gather feedback from end users and use that data to improve functionality of the service.
- Author: Reima Parviainen
- Date / Version: 06/02/2023 / v 0.1
User roles
- Root Admin - Actor1
- Service Admin - Actor2
Prerequisites / Conditions
- The feedback should be accessible through a user-friendly interface.
- The feedback data should be exportable in a standard format (e.g. CSV) for analysis and reporting purposes.
- Feedback should show application version.
Use Case Diagram
Description of use case
- Get notification about new feedback.
- Go to Doorbell.io Web GUI
- Read feedback.
- React accordingly.
Exceptions
- No known exceptions.
Result
- User feedback is gathered and appropriate measures are taken.
Use frequency
- Everytime new feedback is received.
Additional information
- Connected to:
- Technical Requirements:
- The feedback feature should be integrated into the existing Skill Collector tool.
- The feedback should be stored in a secure database that can be accessed by authorized personnel at JAMK university.
- The feedback should be accessible through a user-friendly interface.
- The feedback data should be exportable in a standard format (e.g. CSV) for analysis and reporting purposes.
- Feedback should show application version.
- Security Requirements:
- Access to the feedback feature should be restricted to authorized personnel at JAMK university.
- The feedback data should be protected from unauthorized access, modification, or deletion.
- User Acceptance:
- The feedback feature should meet the requirements and expectations of JAMK university personnel.
- The feedback feature should be tested and validated by JAMK university personnel before being released.
Sources