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Use Case user gets help

If the user has difficulties filling out the survey, they get help.

  • Author: Iina Pirinen
  • Date / Version: 07/02/2023

User roles

  1. End user

Prerequisites / Conditions

  1. User knows what to do
  2. Help button is on the application

Use Case Diagram

uml diagram

Description of use case -eg. Modify existing request

  1. User is confused what to do
  2. User clicks help button
  3. User knows now how to fill survey

Exceptions

  • Help button doesn't work

  • User still don't undestand

Result

  • User knows how to fill survey

Use frequency

  • About everytime user gets to teh application

Sources

This wiki-document is based on the The public administration recommendations

Thans to the original authors.