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Acceptance test for customer feedback system:
Test case description Verify that the customer feedback system works correctly
Test case ID ACCTEST001
Test case designer Sampsa Tervo
Creation date 6.2.2023
Classification Acceptance Test

Update history

  • version 0.1 Base
  • version 0.5

Test description / objective

  • User can send feedback through doorbell.io and the service adminstrator can access it.

Links to requirements or other sources

Pre-state

The system is capable of being used, has doorbell.io integrated into it and has a visible feedback button.

Test Steps

Step 1 -> Open the site
Step 2 -> Check that the feedback icon is visible and can be accessed
Step 3 -> Check that the feedback form has all the necessary information
Step 4 -> Check that the feedback can be accessed by the developers/service adminstrator

End-State

After it's confirmed that the feedback system works as intended, it can be released to production.

Determination of test result (Pass / Fail Criteria)

  • PASS condition: The feedback system is easy to use, meets the end-users expectations and the feedback information goes through to the adminstrator
  • FAIL condition: The icon for for the feedback doesn't work / the feedback doesn't go through the system / the system doesn't meet the end-users expectations